Priced for the work
you actually do.
Per-technician billing, with optional per-endpoint billing on Pro and Business for fleet-heavy MSPs. 14-day free trial on every paid plan — no credit card, no onboarding fee.
Free
- 2 technicians, 25 endpoints (hard cap)
- 1 client / tenant
- Ticketing + email-to-ticket
- Basic asset inventory
- Knowledge base (10 articles)
- AI co-pilot (50 actions/mo)
- Community support
Starter
- Per-technician billing, 1 tech minimum
- Up to 100 endpoints per seat (overage $0.50/EP/mo)
- Full ticketing with SLA + automation
- Patch management
- Standard remote agent
- Knowledge base (unlimited)
- Email support
- AI co-pilot (100 actions/mo)
ProfessionalMOST POPULAR
- Everything in Starter
- 200 endpoints per seat (overage $0.75/EP/mo)
- Or pick per-endpoint billing: $2.99/EP/mo annual
- Full PSA: contracts, billing, time, projects, opportunities
- Documentation layer (passwords, runbooks, asset graph)
- Real-time remote control built-in
- Dispatcher schedule board
- QBR auto-generator with white-label PDF
- API access + outbound webhooks
- AI co-pilot (1,000 actions/mo)
- Priority email + chat support
Business
- Everything in Pro
- 300 endpoints per seat (overage $0.99/EP/mo)
- Or pick per-endpoint billing: $3.99/EP/mo annual
- Multi-tenant MSP console (unlimited client orgs)
- Your branding: own logo and colors on the portal and emails
- Per-tenant outbound email From
- SSO (SAML/OIDC) + SCIM provisioning (coming soon)
- Distributor billing reconciliation (Pax8 / Sherweb / Ingram)
- Audit log retention 1 year + export
- AI co-pilot (5,000 actions/mo)
- Priority support (business hours) + 24/7 critical-incident response
Enterprise
- Everything in Business
- 25-tech minimum, anchor $229/tech/mo or $4.99/EP
- Dedicated tenant or BYO region (US / EU / AU / CA)
- HIPAA / SOC 2 / ISO 27001 / FedRAMP-ready datasets
- Audit log retention 7 years
- Custom SLAs with credit-back
- Named CSM + premium 24/7 support
- Custom integrations + onboarding included
- Unlimited AI actions
Compare every feature, side by side.
The full capability matrix. Most platforms hide this on a sales call.
| Capability | Free | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|---|
| Limits | |||||
| Technician seats | 2 hard cap | Unlimited | Unlimited | Unlimited | Unlimited |
| Endpoints per seat | 25 hard cap | 100 | 200 | 300 | Unlimited |
| Endpoint overage rate | — | $0.50/EP | $0.75/EP | $0.99/EP | Custom |
| Per-endpoint billing option | $2.99/EP yr | $3.99/EP yr | $4.99/EP yr | ||
| AI co-pilot actions / month | 50 | 100 | 1,000 | 5,000 | Unlimited |
| Service desk | |||||
| Multi-channel ticketing | |||||
| Email-to-ticket + threading | |||||
| SLA policies + automation | |||||
| Public intake forms | |||||
| AI auto-classification | limited | ||||
| Approvals + parent/child | |||||
| RMM & remote | |||||
| Cross-platform agent | |||||
| Patch management | |||||
| Custom scripts + checks | |||||
| SNMP polling | |||||
| Real-time remote control | |||||
| Native desktop + mobile clients | |||||
| PSA & billing | |||||
| Contracts + recurring invoices | |||||
| Quotes + public accept page | |||||
| Time entry + approvals | |||||
| Dispatcher schedule board | |||||
| Stripe payment links per invoice | |||||
| Vendors + purchase orders | |||||
| QBR auto-generator | |||||
| Distributor billing recon | |||||
| Documentation & assets | |||||
| Asset inventory + CMDB | basic | ||||
| Knowledge base | 10 articles | ||||
| Documentation system | |||||
| Password vault (AES-256-GCM) | |||||
| Asset lifecycle forecast | |||||
| Custom fields | |||||
| MSP & multi-tenant | |||||
| Client orgs | 1 | 1 | 1 | Unlimited | Unlimited |
| White-label branding | |||||
| Per-tenant outbound email | |||||
| Customer portal (magic-link) | |||||
| Security & admin | |||||
| MFA (authenticator app) | |||||
| Audit log | 30d | 90d | 180d | 1 yr | 7 yr |
| Granular RBAC (30 perms) | |||||
| SSO (SAML / OIDC) — coming soon | |||||
| SCIM provisioning — coming soon | |||||
| Compliance frameworks | |||||
| On-prem / private cloud | |||||
| Integrations & API | |||||
| Slack + Teams chatops | |||||
| REST API + Bearer/PAT | |||||
| HMAC-signed webhooks | |||||
| 13 vendor adapters (M365, EDR, backup) | |||||
| Custom integrations + onboarding | |||||
| Support | |||||
| Channel | Community | Email + chat | Priority (business hrs) | Named CSM, 24/7 | |
| 24/7 critical-incident (P1) response | |||||
| Onboarding | Self-serve | Self-serve | Self-serve | Self-serve | Included |
| Custom SLA + credit-back | |||||
What you don't pay extra for
Other platforms charge separately for these. We bundle them.
Pricing FAQ
Should I pick per-tech or per-endpoint billing?
Per-tech is cheaper if your tech-to-endpoint ratio is below ~150:1. Per-endpoint wins for low-tech / high-fleet shops (NOC, MSSP, large enterprise IT). Pro and Business support both — pick the one that fits your operation. You can switch on renewal.
What counts as a technician?
Anyone who logs in to resolve tickets, manage devices, or edit configuration. End-users submitting tickets via the portal are always free and unlimited. Read-only managers (e.g. a CFO viewing a QBR) are free too.
What if I exceed my endpoint count?
We notify you at 80% and 100%, then bill the overage rate ($0.50–$0.99/EP/mo depending on tier). We never disable monitoring without warning, and overage is metered per-day not per-day-peak so a brief spike won't bill you for a month.
What does "24/7" support actually cover?
On Business you get priority support during business hours, plus 24/7 response for critical (P1) incidents — outages, security events, anything that stops your team working. Everyday questions are handled in business hours. Enterprise adds a named CSM and full round-the-clock support with custom SLAs and credit-back. We'd rather tell you exactly what's covered than promise an always-on human and miss it.
Annual vs monthly — what's the catch?
No catch. Annual saves ~17% because we'd rather lock in revenue than chase month-to-month churn. Cancel annual within 30 days for a pro-rated refund. Monthly is genuinely month-to-month with no minimum term.
Do you offer non-profit, education, or MSP partner discounts?
Yes — 30% off all plans for registered non-profits and accredited educational institutions with proof of eligibility. We also have an MSP Partner Program with discounted internal-use licensing. Contact sales.
Can I cancel anytime? What happens to my data?
Yes. Cancel from billing settings; access continues until the end of your billing period. You can export your full tenant data as JSON at any time (free, all tiers). After cancellation we retain backups for 30 days then purge.
Do you offer on-prem or private cloud?
Yes — on Enterprise. Container deploy + Postgres + a Node.js agent. We can ship a Helm chart, run in your VPC, or BYO region (US/EU/AU/CA) on our managed cloud.
Are MFA, SSO, and audit logs really included on every plan?
MFA and audit logs are on every tier including Free. SAML SSO and SCIM provisioning are in development and will land on Business — that's because the infrastructure cost is real, not because we want to upsell security.
What's the AI co-pilot allowance? Will I get a surprise bill?
No. Each tier has a baked-in monthly action quota (50 / 100 / 1,000 / 5,000 / Unlimited from Free → Enterprise). When you hit the cap, AI features stop until next cycle — they don't silently meter into a $200 overage. You can pre-buy more if needed.
How long does setup actually take?
Most teams have their first agent online in 15 minutes — sign up, download the .msi/.dmg/.deb, deploy. Full PSA migration (contracts, contacts, ticket history) typically runs 2–5 days self-serve, or we can run it for you on Enterprise.
Still have questions?
Talk to a real human. We'll help you size the right tier, or hand you a free plan if you don't need a paid one yet.