Every IT capability you need, on one platform.
AdminSystem ships ITSM, RMM, asset management, documentation, remote support, billing, and compliance out of the box — sharing one database, one identity, and one bill.
Ticketing & service desk
A modern service desk that doesn't feel like 2010 SharePoint.
Tickets are the spine of every IT shop, so we built ours first. Multi-channel intake routes everything — email, web form, public intake forms, portal, alerts, automations — into one queue with SLA timers, parent/child relationships, AI auto-classification, and saved views. Two-way email threading detects subject tokens and In-Reply-To headers so contacts can just hit Reply.
Remote monitoring (RMM)
One agent. Real telemetry. No surprise CPU spikes.
Our agent runs on Windows, macOS, and Linux with a Rust core and is single-binary by default. Heartbeats and event writes batch through an async ingest queue (with optional Redis backend for multi-instance deployments) so a thousand flapping endpoints don't take down your DB. SNMP polling extends visibility to network gear with eight built-in profiles.
Remote desktop & shell
Real-time remote control, included on Pro and above.
Remote control is built in — not an add-on. Our agent-helper crate ships with hardware H.264 encoding (Windows Media Foundation, macOS VideoToolbox, Linux VAAPI) with OpenH264 software fallback, so connections are crisp without saturating uplink. ConnectWise sells ScreenConnect separately; we don't.
PSA & billing
Quotes, contracts, time, projects, invoices, payments.
A real PSA, not a glorified ticket counter. Every contract has recurring invoice automation, every invoice has a Stripe payment link, and timesheet entries flow through a submit/approve/reject workflow with lock-on-approve. Vendors and purchase orders auto-spawn Asset rows when receive lines come in.
Documentation, passwords, assets
IT Glue replacement, included on Pro and above.
We keep IT documentation where the work happens. Documents support polymorphic links — to assets, contacts, sites, tickets, contracts, projects — so reading a ticket gives you the runbook, the asset graph, and the password vault entry without 14 tab-switches. Passwords are AES-256-GCM with HKDF key derivation and every reveal is audited.
Compliance, security, RBAC
Built for SOC 2, HIPAA, ISO 27001, and CIS — from day one.
Granular RBAC with 30 permissions and per-member overrides on top of role hierarchy. Four compliance frameworks ship seeded — CIS Controls v8, SOC 2 TSC, HIPAA Security Rule, ISO 27001:2022 Annex A — with attestation flows, evidence collection, and percentage rollups per framework.
Automation & AI co-pilot
If-this-then-that for your entire IT operation.
Workflows trigger on any ticket, asset, or alert event. The AI co-pilot has a tiered allowance baked into your plan — no surprise per-action overages mid-month. Use it for triage suggestions, KB article hints in the reply composer, and ticket auto-classification on intake.
Integrations & API
13 native vendor adapters and a clean REST API.
Every adapter is real — not a generic HTTP webhook with a logo. We pull users, posture, and events; we create severity-mapped Alerts and reconcile billing. The REST API uses HMAC-signed webhooks (sha256, x-adminsystem-signature header) with 3-attempt exponential backoff and a full delivery log.
All of this on every paid plan.
Free forever up to 2 techs and 25 endpoints. MFA and audit log included on every tier — never paywalled as a "security add-on."